Accredited Conflict Resolution Course
This course is designed to give delegates an insight into causes of conflict at work, and will equip them with the skills necessary to mitigate them.
Duration: 6 hours
Location:
- Remote (Teams or Zoom)
- At your place of work
Certification
- Worksafe UK Certificate of Course Completion
- CPD Certificate and 6 CPD hours
“This session was very well presented and informative. It was enjoyable and has given me the confidence to apply the principles.”
“A really well-presented training session with emphasis on practical application but also the opportunity to think through overall in-house policies.”
“The course confirmed what I should be doing and explained each topic clearly. The practical session was good and the feedback very helpful.”
About This Course
This highly interactive conflict resolution course is designed to equip delegates with communication skills and problem-solving skills which are crucial when dealing with conflict.
Course Aims
This course aims to provide participants with a greater understanding of conflict at work. Specifically it will allow them to:
- Understand what creates conflict in the workplace
- Gain insight into certain behaviours and know how to mitigate them
- Grow their emotional intelligence
- Use a range of different communication styles
- Learn active listening and problem solving skills
Content
- The importance of effective conflict resolution
- Defining conflict and the stages of conflict
- Common causes of workplace conflict
- Consequences of conflict: the good and the bad
- The role of effective communication in conflict resolution
- Techniques and strategies for resolving conflicts
- Emotional intelligence (EI)
- Handling serious conflict
- Danger signs
- Unresolved conflict
- Seeking help from a third party
Who Should Attend
This course is suitable for all staff at all levels.
Benefits to you
Conflict resolution training is important because it can help you handle disputes quickly and effectively, learn from different perspectives and improve your leadership skills.
It helps you to develop strong communication skills which is crucial when dealing with conflicts as it allows you to express your concerns and needs clearly.
Conflict resolution training also helps you to develop problem-solving skills. These are transferable and can be applied to other aspects of your work and personal lives.
